Malwarebytes Refund Policy

1. Eligibility for Refund

• Refunds are available for purchases made directly through the official Malwarebytes website.
• Refund requests must be submitted within 30 days of the purchase date for eligible products.

2. Ineligible for Refund

• Purchases made through third-party vendors or resellers are not eligible for a refund through Malwarebytes. Please contact the reseller directly.
• Renewal charges are generally non-refundable unless explicitly approved on a case-by-case basis.

3. Process for Requesting a Refund

• To request a refund:
  • Contact Malwarebytes Customer Support by visiting the Malwarebytes Support Page.
  • Provide your order details, including order number, email address used for purchase, and a reason for the refund request.
• Refunds will typically be processed within 7-10 business days upon approval.

4. Special Conditions

• Refunds may be denied if:
  • There is evidence of misuse or violation of Malwarebytes’ terms of service.
  • The refund request is submitted after the 30-day refund window.
• For subscription-based products, only the initial payment within the refund window is refundable.

5. Payment Method

• Refunds will be issued to the original payment method used at the time of purchase.

6. Contact Information

For assistance with refunds or related inquiries, reach out to Malwarebytes Support at Malwarebytes Support Center.